There are a number of things that could be causing you problems. Please ensure that your computer meets the minimum configuration requirements.

Only an internet browser is required. All major browsers are supported. Please verify the release of the browser is the most up to date.

If your computer meets the minimum configuration requirements and you are still having technical problems, then this could be a web browser or firewall problem. Check your internet security settings - if they are set too high, they may be blocking access to the Uganda Electronic Visa/Permit web site. If that doesn't work try applying from another browser/computer. Finally, some ISPs may be blocked due to spam concerns, and you may have to contact your local internet service provider (ISP) for assistance.

If the system will not accept your passport number, try entering it in without any spaces between the numbers.

If the system will not accept your phone number, try to enter it again, but do not use any brackets such as ( ) or hyphens - or spaces between the numbers. Only numbers and the "+" character are valid.

If the system will not let you go to the next page, the system may have found an error in a required field (such as an invalid Character, skipped a field, etc.) You will not be allowed to continue until these errors have been corrected. If a mandatory field (indicated by a red *) is not filled in properly, the system will continually return you to the current page.

The system WILL NOT accept special characters such as or accent marks - even in a name. Use only the English letters, with no special punctuation. Please enter the name as it appears in your passport without special characters. This is the two lines of text with numbers and chevrons (‹‹‹) at the bottom of the personal information page with the passport bearer's picture.

If you are receiving an error message that says "Cannot apply twice with the same passport for the same visa or permit type (same passport number, same document type and same issuing country)" it is because you have applied previously and your application is being studied.

If you are still having technical problems, please click on "Contact" from the global navigation menu. You are required to have an email address for us to respond to. If you do not, ask someone who does to help you. Be sure to describe exactly what is happening (in English), and tell us what internet browser you are using and its version.